Markora Mart

Terms of service

Last updated: 12 October 2026

These terms apply when you use the Markora Mart website or order from us. By using the site or placing an order, you agree to them.

1. Who we are

“Markora Mart”, “we” and “us” mean the business that runs this website. You can reach us through our contact page.

2. Our two stores

  • 🇧🇩 Bangladesh store: we sell products to you directly and deliver them in Bangladesh. Sections 4 to 8 apply to these orders.
  • 🇺🇸 United States store: we recommend products sold on Amazon.com. You buy them from Amazon, not from us. Section 9 applies.

3. Your account

You need an account with a confirmed email address to order. Keep your password private and your details (name, phone, address) correct, so we can deliver your orders. You're responsible for orders placed from your account. You can delete your account at any time from your profile.

4. Prices and payment

  • Prices are shown in BDT. The price and delivery charge shown at checkout are fixed when you place your order; later price changes don't affect it.
  • Payment is cash on delivery: you pay the order total when your order arrives.
  • If we made an obvious mistake in a price or product description, we'll tell you and you can choose to continue with the corrected order or cancel it.

5. Your order

When you place an order, you'll see its confirmation and can follow it in your account. We buy your items after you order. We may cancel an order (and tell you why) if an item is no longer available from our suppliers, if we can't reach you to confirm it, or if it can't be delivered to your address. You pay nothing for a cancelled order.

You can cancel an order yourself while its status is “Order confirmed”. After that, contact us.

6. Delivery

Delivery times are estimates in working days. International shipping and customs can cause delays outside our control; we'll keep your order's status updated. See Delivery for details. Please be available to receive your order and pay for it. If orders are repeatedly refused at the door, we may stop offering cash on delivery to that account.

7. Returns and refunds

If an item arrives damaged, wrong, incomplete or faulty, tell us within 3 days of delivery and we'll replace it or refund you. We don't accept change-of-mind returns. See Returns & refunds for the full policy.

8. Products

Our products are genuine items bought in the USA. Some may come with US plugs, manuals or warranties that only apply in the USA; we mention this on the product page where we know it. Photos are for illustration: packaging and colours can vary slightly.

9. Amazon purchases

In our United States store, the “Buy on Amazon” buttons take you to Amazon.com. Your purchase there is between you and Amazon, under Amazon's terms. Amazon sets the price, takes payment, ships the item and handles returns. Prices we show come from Amazon with the time they were checked, and the price on Amazon at checkout is the one that applies. We earn a commission on qualifying purchases (see our affiliate disclosure).

10. Using the website

Please don't misuse the site: no placing fake orders, trying to break in or overload it, or copying our content for commercial use without permission. We may suspend accounts that do.

11. Liability

We work hard to keep the site accurate and available, but we can't promise it will always be error-free. As far as the law allows, we aren't responsible for indirect losses, and our responsibility for an order is limited to the amount you paid for it. Nothing in these terms takes away rights you have under consumer protection law.

12. Changes

We may update these terms. The date at the top shows the latest version. Orders are covered by the terms in place when you placed them.

Questions? Contact us. See also our privacy policy.