Returns & refunds

If your Bangladesh order arrives damaged, wrong or incomplete, we'll put it right with a replacement or a refund.

What we cover

The item arrived damaged or broken.
You received the wrong item (a different product, model, size or colour).
An item from your order is missing.
The item doesn't work when you first use it.

What we don't cover

Because every item is bought for you in the USA and shipped to you, we can't accept returns if you change your mind. We also can't accept returns for:

Items damaged after delivery, or by misuse.
Items that have been used, unless they were faulty from the start.
Problems reported more than 3 days after delivery.

Not sure an item is right for you? Ask us before you order. We're happy to help.

How to report a problem

Within 3 days of delivery, contact us with your order number.
Send clear photos (or a short video) of the item and the packaging, showing the problem.
Keep the item and all packaging until we've sorted it out.

If you notice damage when the parcel arrives, take photos before opening it further and tell us straight away.

What happens next

We check your photos and reply, usually within 1–2 working days.
If we confirm the problem, we'll send a replacement, or give you a full refund of the item price if a replacement isn't available. If the whole order is affected, we refund the delivery charge too.
We may ask you to hand the item back to our delivery person. You never pay to return an item that was our mistake.
You paid in cash, so we refund by mobile banking (bKash or Nagad) or bank transfer, within 7 working days of approving your refund.

Cancelling an order

You can cancel an order yourself from your account while its status is “Order confirmed”. After that we've already bought your item, so please contact us and we'll see what we can do.

Orders from our 🇺🇸 United States store

Items bought on Amazon.com are returned through Amazon, under Amazon's return policy. Start a return from your orders on Amazon.com.